Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

Admissions

Patients may pre-admit once admission has been scheduled. Admissions are processed via the registration clerks in the front lobby; after hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.

Patients undergoing outpatient surgery should report to the registration desk in the front lobby. Outpatient registration hours are from 8:00 am until 5:00 pm.

Expectant mothers should check in directly at our Labor and Delivery Department. If you are an admission please check in via the registration clerks in the front lobby.

ATM

For your convenience, an ATM is located on the first level of the hospital near the emergency entrance.

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Cafeteria

Location: On the North side of the building, across from Medical Records

Hours*:

Breakfast: 7:00 a.m. to 10:00 a.m.

Lunch: 11:00 a.m. to 1:15 p.m.

All visitors are welcome to dine in the cafeteria.

*Hours are subject to change.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Ashley Regional Medical Center, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

#	Channel	#	Channel
2	CBS	18	Nickelodeon
3	USA	19	Disney Channel
4	ABC	20	Cartoon Network
5	NBC	21	Freeform
6	TV Land Classics	22	Discovery Channel
7	Dish Network	23	TLC
9	A&E	24	Travel Channel
10	History Channel	25	CNN
11	Syfy	26	HLN
12	AMC	27	CNBC
13	Fox 13	29	E!
15	TBS	30	The Weather Channel
16	ESPN	31	Inspiration
17	ESPN2

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The Utah Department of Public Health
dhhs.utah.gov

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, contact our patient advocate.

Discharge

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge.

Be sure to check your room for all personal belongings. When your transportation arrives, please allow your nurse to escort you from the hospital.

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Financial Arrangements

When you are admitted, you should confirm financial arrangements for your care. If you have hospitalization insurance, please bring your policy, identification card, and other pertinent information with you.

Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission, unless it is an emergency. If this has not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied. Also if the patient leaves the hospital “against medical advice” (“AMA”) your insurance may choose not to pay for the hospitalization.

As a courtesy, Ashley Regional Medical Center will file a verifiable third-party claim and help in any way possible to expedite their payment. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.

Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office (435-781-6860) before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office.

The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Ashley Regional Medical Center can provide payment arrangements and financing options.

Assistance with Medicaid eligibility is available by calling the patient financial counselor at 435-781-6859.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

Gift Shop

Location: Near the main entrance

Hours of Operation:

Mon. to Fri.: 10:00 a.m. to 4:00 p.m.

The gift shop offers flowers, cards, baby items, toiletries, candy, and more. Cash, check and credit cards accepted.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hospital Safe for Valuables

We encourage you to leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, please speak with a nurse.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

Ashley Regional Medical Center aims to provide high-quality care and a clean environment. Housekeeping is provided in patient rooms daily. If you need addition cleaning, please talk to a nurse.

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Latex Allergies

In an effort to prevent or reduce exposure to known allergens, thereby reducing the risk of reaction, patients found to be allergic to latex will be treated with medical products which are free of latex or will be shielded from contact with latex.

Lost and Found

You may call the hospital at 435.789.3342 if you have lost an item. If the hospital has the item they will let you know where you may pick it up.

Mail

Mail and email sent to our website are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses station or given to your attending nurse. Postage stamps are available in the gift shop. Mail for patients should be addressed as follows:

Patient Name
Ashley Regional Medical Center
150 West 100 North
Vernal, Utah 84078

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff.

We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor. While in the hospital, please take only medicines administered by your nurse. Sometimes meals or tests may hinder your normal routine.

We use generic medicines when possible to keep costs low. Because of this, some medicines may look different from your usual pills. If you have questions about the pills or other medicines you are taking, do not hesitate to ask your nurse or physician.

Newspapers

Local newspapers may be purchased from boxes outside the front doors of Ashley Regional Medical Center.

Parking

There is ample parking by all entries of the facility. All parking is free.

Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse.

Patient Meals

The dietary team provides meals to patients. They can accommodate dietary requirements. Because nutrition is an important part of your recovery, our dietitian prepares a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, our dietitian can explain your new eating plan and how you can adapt it to your lifestyle.

If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients age 12 and under. A nourishment room is available on the Med/Surg nursing unit. A variety of snacks and beverages are provided for our patients.

PEAKS Program

PEAKS! cards are used to recognize employees who “go the extra mile” for our customers, which include: Patients, Vendors, Visitors, Physicians, and co-workers. A PEAKS care can be completed by anyone that wants to recognize what an Ashley Regional employee did to assist them. PEAKS cards are available throughout the facility; ask your nurse for as many as you need.

Pediatric Care

For the safety of our pediatric patients, those under the age of 12, we require an adult to stay with them at all times. If your child is under 2 years of age, we require the use of a baby bed for the safety of your child.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up at your request. Ashley Regional Medical Center cannot be responsible for replacing personal belongings.

Pharmacy

Located on the main floor near the Medical/Surgical unit. Most major insurance is accepted.

Provider Charges

Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, pathologist, radiologist, or emergency department physician. These physicians are not employees of the hospital.

If you have questions about your coverage of your bill, please call the Business Office at (435-781-6860) and we will be happy to help you.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need. Press the NURSE call button to request this special service. See p. 2 or ask a staff member to learn more.

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on ARMC property, parking lots, associated buildings, vehicles, patient rooms, corridors, lobbies, waiting rooms or any other area of the hospital.. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones. Your friends and family can call your hospital room directly. If you are in a private room, your direct phone number is 435.789.3342 option 6 and then your room number. To reach your nurse, use your call button. To make local calls, dial "9" and wait for the dial tone, then dial your desired number. Long distance, credit card or collect calls may be placed by dialing “0” and asking the operator for an outside line.

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Your Room

Your room has a whiteboard that includes information you need to know about your care team.

Vending Machines

Here you can find beverages and snacks 24 hours a day. Located near the OB/labor and delivery unit.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time. Visitors are at the discretion of the Physician and Nursing staff. We ask all our visitors to abide by special requests from the physician, nurse or the patient to limit visitors.

General Hours: 8:00 a.m. to 8:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
Intensive Care: Due to the nature of the Intensive Care Unit (ICU) visitation is determined on an individual basis. Ashley Regional Medical Center traditionally practices an open policy however depending on the needs of the patient, visitation may be restricted.
Pediatrics: 8:00 a.m. to 8:00 p.m. Note: One parent or other adult support person is permitted to stay 24 hours a day.
OB Department: 9:00 a.m. to 9:00 p.m. Note: For the health and safety of our mothers and newborns, please observe the following visitation rules:
- - Well adults- (no cough, sniffles, runny nose or fever)
  - Newborns siblings are welcome if they are free of signs of illness (coughs, sniffles, runny nose or fever)
  - No children under the age of 14 years will be allowed unless they are siblings.
  - Please observe our visiting hours- our tired Moms and Newborns will appreciate your understanding.

Children under the age of 15 must be accompanied by a responsible adult at all times when visiting the hospital. In Labor and Delivery, only siblings of the newborn under the age of 12 are allowed into the area. All other children must be over the age of 12 to enter Labor and Delivery. At certain times during the year, the area may be quarantined to prevent the spread of infection. Please check with the nurses on the unit for further information.

Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.

Pet Visitation
Ashley Regional Medical Center is committed to providing personalized care that recognizes the benefits of integrating traditional medicine with complementary medicine as a supportive service. Patient must be deemed, by their physician, as appropriate to benefit from the visit of his/her dog. Only dogs that are certified to be medically fit shall be allowed to visit.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

Waiting Room

For the convenience of your family and friends, Ashley Regional Medical Center has a large waiting room by our short stay surgery unit, and an additional waiting room in the Emergency Department.

What to Bring

You will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and personal toilet articles including cases for glasses, contact lenses, hearing aids and dentures. If you bring with you or any of the prior mentioned items are brought to you after your admission, please make sure your nurse is aware that you have them in your possession. These items are your responsibility to keep up with. Bring your driver’s license, insurance card, claim forms, and your co-pay and deductible amounts.

What Not to Bring

Do not bring watches, jewelry, cash or other valuables to the hospital. Ashley Regional Medical Center can not be responsible for these items Please do not bring medications to the hospital. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. However, it is important to provide your physician with a list of all medications that you are currently taking.

Wifi

There is a Wi-Fi network called Guest_Access. Connect to it and open your browser. Hit accept on the splash page and you’ll have access. If you have any issues, please ask your nurse to call IT for assistance.